Dude, I totally hate customer service departments...it doesn't matter which company. They all suck.

We got a bundle through quest with internet and dish network. They charged us more for the installation than they quoted. They had the wrong receiver installed.

Now it is a disaster trying to get them to install the DVR that we wanted. Supposedly they have to listen to the phone call to see if we initially asked for it.

Does it matter? I mean, really. The price is the same, except for an additional $6 monthly fee, which we are and have been willing to pay the entire time.

We aren't asking for anything free, or refunds, or credits, just the bloody DVR... come on people seriously!

We first called Friday, they said they would review the call monday.

We called Monday, they said they haven't gotten to it. Then Tuesday we get a phone call from the salesman that sold it to us to apologize for the cost difference, that he was misinformed. I told him it was fine, if they could just come replace the receiver with the DVR, he said he would call back. No phone call yet.

We called today. No help today either... I just don't understand how there isn't one single person in that department that can help us. AHHH